LINE · by OARC DigitalLINE
96%CSAT target on trained flows

AI CSR — billing, rescheduling, follow-ups, reminders. Like your best agent.

Customers get answers. Your team stops drowning in repeat calls.

Not offshore scripts — trained on your policies, tickets, and Malta compliance tone.

STANDBY
OARC 3D · HQ
📞
Incoming…
AI customer service · voice + text
RING
Repeat questions should not burn salary. LINE handles volume; humans handle edge cases.

USE CASES

One brain. Five jobs.

Invoices and payments explained.

Pulls from your billing system when integrated.

2 minavg resolve
Maria Attard
+356 79xx
Billing
LINE · LIVE

Your last payment posted Tuesday — receipt emailed.

Billing · SyncedAvailable

HOW LINE LEARNS

Shadow the human → extract the spec → trusted agent.

01
Watch 10–20 runs
Record real calls. Mark edge cases. Manager moments.
02
Extract the spec
Trigger · rules · escalation · success = finish line.
03
Trusted agent
Knows the job. Knows limits. Knows when to ask you.

Before you switch.

01 · What is LINE AI CSR?

LINE is OARC Digital's AI customer service agent for voice and text — handles billing questions, rescheduling, reminders, and follow-ups. Escalates with full transcript when needed.

02 · Does LINE replace my support team?

It removes repetitive tier-1 volume so humans focus on complex cases. You keep full dashboard control.

VOICE AI SUITE · OARC DIGITAL

FRONT · Reception →RETURN · Follow-up →AI Support Specialist →