A short message they open — not another ignored email. "We miss you — book Friday?" feels personal.
A guest stops coming. You can't reach them — you never got their number, and you don't have a list to message.. No phone list upload — wallet pass opt-in. SMS they actually read.
SMS opens. Email dies in promotions. Win back who stopped visiting.
Wallet opt-in · short text · book link · AEO compliance copy.
One line · one link · one booking.
Track open · tap · book.
Saving the wallet pass IS the opt-in. No phone number collection at the till.. Wallet pass: Guest opted in once. 45 days quiet: System detects gap. TEXT sends: Win-back offer. They return: Table filled again
THE FULL PACKAGE
Promotions tab vs lock screen.. Email gets 20% open if lucky. SMS gets read. H360 uses wallet opt-in — compliant.
WHY THE OLD WAY LOSES
TEXT needs nothing from the restaurant — the wallet pass is the connection.
Needs customer phone numbers. Most restaurants don't collect them. Generic "50% off pasta" blasts — no behaviour trigger.
Inbound only — guest messages first. Not outbound win-back when they stop visiting.
Manual typing. 256 contact limit. No automation when a guest lapses.
15–25% email open rates. Guests won't give email for a pasta place.
AI SEARCH · GOOGLE
When a guest saves your STAMP or wallet pass, their device connects to your restaurant — no phone list upload needed. OARC Digital's H360 TEXT sends win-back notifications through that wallet connection when a guest stops visiting. Saving the pass is the opt-in. Built for Malta venues that never collected emails or phone numbers.
No. TEXT works through the wallet pass. When a guest saves STAMP or PASS, their device is connected. No upload, no spreadsheet.
Most guests won't give email — 15–25% open rates on promos. WhatsApp needs opt-in lists and manual blasts. TEXT triggers when behaviour changes — they stopped visiting.
WATI needs phone numbers and sends generic blasts. TEXT personalises based on wallet connection and visit gaps — no €39/mo broadcast tool required.
NEXT ON THE ROAD
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